COWELL ST SKIN & HAIR CLINIC • LLANELLI

Cancellation Policy

We understand plans change. This policy explains how to cancel or move an appointment, and when charges apply, so we can keep appointments available for everyone.

Cancelling or Rescheduling

Please give us at least 48 hours’ notice if you need to cancel or move your appointment. Call or message us on 07437 164988, or email info@cowellstskinandhairclinic.co.uk. We will confirm the change with you as soon as possible.

Notice you give	What you pay
48 hours or more	Nothing. Your £30 deposit is refunded, or moved to your new appointment.
Between 24 and 48 hours	Half (50%) of the price of your treatment. Your £30 deposit goes towards this.
Less than 24 hours	The full price of your treatment. Your £30 deposit goes towards this.
No notice (you don’t turn up)	The full price of your treatment. Your £30 deposit goes towards this.

Example: your treatment costs £100 and you cancel 30 hours before your appointment. You pay half the treatment price, which is £50. We keep your £30 deposit, and the remaining £20 is due.

Consultations: consultations are free, so there is nothing extra to pay. If you cancel a consultation with less than 48 hours’ notice, or don’t turn up, you lose your £30 deposit.

Missed Appointments and Late Arrival

If you miss your appointment without letting us know, you pay the full price of your treatment, and your £30 deposit goes towards it. This covers our staff’s time and the appointment we kept free for you.

If you are running late we will do our best to fit you in. If you arrive more than 10 minutes late we may not be able to carry out your full treatment, and you will still pay the full price of your treatment.

Courses of Treatment

If you have paid for a course of treatments, you do not need to pay a further deposit. If you cancel a course appointment with less than 48 hours’ notice, half the price of one treatment is deducted from your course.

Deposits

We take a £30 deposit when you book a consultation or treatment, online or in person. This secures your appointment.
Your deposit comes off the price of your treatment.
If you decide not to go ahead after your consultation, we refund your deposit in full.
If you cancel or move your appointment with at least 48 hours’ notice, your deposit is refunded or moved to your new appointment.
If we have to cancel your appointment for any reason, including equipment failure or staff absence, your deposit is refunded or moved to a future appointment.
Clients who repeatedly miss appointments or cancel at short notice may be asked for a higher deposit, or may not be able to book further appointments.

Tans and Unsuitable Skin

Laser and IPL treatments cannot be carried out on tanned skin, real or fake. If your appointment cannot go ahead because of a tan or fake tan, we may charge for it. See our guide to laser treatment and tanning.

Questions

Thank you for helping us keep appointments running smoothly. If you have any questions about this policy, call us on 01554 227543 or contact us.

Ready to Start? Book Your Free Consultation

Come in for a free consultation and find out what treatment involves and what it will cost.

A £30 deposit secures your appointment. It comes off the price of your treatment, or we refund it if you decide not to go ahead.